Return Policy
Medical Supply 4 U wants you to be totally satisfied with your products. If you are unhappy with an item you purchased you may return it under the following conditions:
- The product must be unused and in its original packing with all the materials.
- The product must be returned in no more than 30 days from receipt.
- Restocking fees: 25% restocking fee on all cushions and Upeasy's, 10% restocking fee on all power wheelchairs. (You will be informed of items that have a restocking fee on your invoice and your confirmation e-mail.)
- Items that are NOT returnable: Ultra lightweight wheelchairs, sport wheelchairs, and handcycles. (You will be informed of items that are NOT returnable on your invoice and your confirmation e-mail.)
- Also, any items that are customized are NOT returnable
- The customer is responsible for shipping costs for returns unless the product was damaged or a different product from the one ordered.
- You should contact us if you want to return an item, we will provide with an RA number. The item must be returned with an RA and must be shipped no more than 10 days from receiving the RA number.
- Shipping costs will not be refunded if you choose to return an item.
- If you choose to cancel your order after your order has been shipped, this return policy applies. You must take delivery of the purchased products, contact us for an RA number so you can return your items. If you do not take delivery of your products, we will deduct the return shipping costs from your refund.
We will credit your account once we receive the items back. If you paid using a credit card, we will credit your account and if you paid using a check or money order, we will send you a check within two weeks of receiving your return.
Please call us at (800) 965-5354 or e-mail us at customerservice@medicalsupply4u.com with any questions regarding our return policy.
Medical Supply 4U is a website that was created as a division of Randle Medical Supply, a brick and mortar company. Randle Medical has been providing people with medical equipment since 1962. Our employees have over 50 years combined of medical equipment experience. Over the years we have found that our customers are most interested in the lowest prices possible so Medical Supply 4 U has enabled us to sell a wide variety of quality medical equipment at discounted prices. Although we are an internet-based company, we do not take the human touch out of this process. We have friendly, knowledgeable customer service representatives that can answer any questions about our products that you may have.
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